We happily accept returns, refunds and exchanges on full-priced items that are in their original condition with all packaging and tags intact. For all returns, please email email@example.com promptly with your request.
The return address will be provided via email. Returns must be sent back within 7 days of receiving your order.
Exchange is subject to availability and we recommend submitting your request via email promptly to arrange the exchange. A credit may be supplied subject to our assessment, and at our discretion.
Sale items are not eligible for a refund but can be exchanged for other items or a credit note unless deemed faulty.
All items need to be returned to us promptly and costs of return are at the expense of the customer. We recommend using a traceable form of shipping.
Once the items have been received they will undergo a quality review and once cleared, you will receive your new items (for exchange), a credit note or refund. We will contact you to confirm this. We reserve the right to refuse the return if there are signs that the item is not up to saleable quality.
We take special care to check your purchase thoroughly for any faults before delivering to you. We will also carefully package your items to protect them during transit. In the event of a faulty item being received, we will replace the item at our cost. Returns of faulty items will only be accepted if the goods were faulty when delivered to you. All items returned as faulty will be inspected on receipt and any items deemed subject to general wear and tear will not be accepted as faulty. Returns of faulty items must be returned promptly. Please email firstname.lastname@example.org with photos and details of the fault. In the event that your item was a one-off unique item, we will do our best to arrange for a similar item and if not possible a credit note or refund will be provided.